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FAQs

Updated: Nov 23, 2020

Is your refill service a subscription service? No, we currently do not operate a repeat subscription service so you will need to reorder your items for the following week from us. We recognise that most people will not need to reorder washing up liquid every week, so the purpose of our refill system is to reduce waste which is better for the environment.

Is there a minimum order for delivery?

There is not a set minimum but we encourage customers to order over £5 per delivery. If this becomes a problem we may need to enforce a strict minimum spend.


What products can I buy as part of your refill system? Currently, only our Miniml liquids, Bath Salts and Vinegar are available as part of our refill system. All our other products are delivered in recycled and recyclable packaging.

Can I keep the glass bottles you deliver your Miniml products in? No, please decant your products into your own containers and leave our glass bottles outside your door or in a visible place for us to collect on the Wednesday after your delivery. This way, we can reuse our glass bottles and reduce waste. We encourage you to reuse your plastic bottles but if you do not have a container of your own, we sell refillable glass bottles with hand pumps or trigger sprays which are perfect for decanting our products into.

Where do you deliver to? We are based in Barton-Le-Clay and deliver to all surrounding areas within a 8 mile radius. If you are unsure if we can deliver to your area, please drop us an email and we'd be happy to help.

When can I expect my delivery?

We hand deliver orders every Friday. You can place an order for that coming Friday up until the Wednesday. If you aren't in, we will leave your order in a safe place, you can leave a box outside or pop a note when you order to give us instructions of where to leave your bags. If you are in then do say hello, we love to get to know our customers!

Are you the product manufacturers? We are not the manufacturer of the products sold on our website. While we work to ensure that product information on our website is correct, manufacturers may alter their product information. You should always read the labels, warnings and instructions provided with the product before using or consuming it and not solely rely on the information presented on our website.

Still have a question? Please email me at thegreenpantry14@gmail.com and I'll be more than happy to help.


Thanks, Lauren, The Green Pantry



#zerowaste #refill #ecofriendly

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